Privacy Policy | Book My Services

📍 Book My Services Ltd is registered in England & Wales and operates from London, UK. This policy covers all users of bookmyservices.co.uk.

At Book My Services Ltd ("we", "us"), we are committed to protecting your personal data in line with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Book My Services Ltd is the data controller. We run a marketplace connecting London customers with professional service providers.

Contact: info@bookmyservices.co.uk · London, UK

2. What We Collect

Name, email, phone number, and address when you register or book
Payment information — processed securely via Stripe (we never store full card details)
Service provider profile data (qualifications, photos, descriptions)
Usage data, IP address, browser info, and device data
Location data (with your consent, to match you with local providers)
Reviews, ratings, and messages exchanged on the platform

3. How We Use It

To process bookings and payments
To match customers with appropriate service providers
To send booking confirmations, reminders, and updates
To prevent fraud and ensure platform security
To improve platform performance and user experience
To send marketing communications (only with your consent)
To comply with legal obligations

4. Legal Basis (UK GDPR)

Contract performance — to fulfil your bookings
Legal obligation — to comply with applicable laws
Legitimate interests — platform security, fraud prevention, improvements
Consent — for marketing and non-essential cookies

5. Who We Share Data With

Service providers — limited data (name, address, contact) to fulfil your booking
Stripe Inc — our payment processor. See stripe.com/gb/privacy
Infrastructure & analytics providers — hosting, email delivery, analytics
Legal authorities — where required by law or court order

We do not sell your personal data.

6. Data Retention

Account data: retained for the duration of your account + 3 years after closure
Transaction records: 7 years (legal/tax compliance)
Marketing preferences: until you withdraw consent

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, and port your data, and to object to processing. Contact us at info@bookmyservices.co.uk and we will respond within 30 days.

8. Complaints

You may lodge a complaint with the ICO at ico.org.uk or 0303 123 1113.

9. Contact

📧 info@bookmyservices.co.uk · London, UK